+233256121774
support@lumoevents.com
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Energy & Power

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Privacy Policy

Last Updated: May, 2026 | Compliant with Ghana Data Protection Act, GDPR & International Standards

GDPR Compliant
Ghana Data Protection Act
Secure Data Handling

1. Introduction

Welcome to Lumo Events. We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event management services.

Lumo Events supports event ticketing, voting, donation campaigns, application forms, nomination forms, registrations, SMS communication, and event payment processing.

2. Information We Collect

We collect information you provide directly to us when you create an account, register for an event, make a purchase, vote, donate, submit a form, or communicate with us. This may include:

- Personal identification information such as name, email address, and phone number

- Event registration, ticket, voting, donation, and form submission details

- Payment references and transaction status information processed by secure payment providers

- Device and usage information collected through cookies and similar technologies

3. Legal Basis for Processing

We process your personal data on the following legal bases:

- Performance of a contract: Processing needed to provide event registration, ticketing, voting, donation, and form services

- Consent: Where you have given clear consent for us to process your data

- Legitimate interests: Processing needed for security, fraud prevention, support, analytics, and platform improvement

- Legal obligation: Processing required to comply with applicable laws

4. How We Use Your Information

We use the information we collect to:

- Provide, maintain, and improve our services

- Process tickets, votes, donations, forms, registrations, and payment records

- Send transaction confirmations, tickets, receipts, SMS notifications, and support messages

- Respond to inquiries and provide customer support

- Monitor platform security, prevent fraud, and analyze service performance

5. Data Storage and Security

We use reasonable administrative, technical, and organizational measures to protect your data from unauthorized access, misuse, disclosure, alteration, or loss.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and maintain accurate transaction and event records.

7. Your Rights

Depending on your location, you may have the right to:

- Access and receive a copy of your personal information

- Correct inaccurate personal information

- Request deletion of your personal information

- Object to or restrict processing

- Withdraw consent where processing is based on consent

8. Contact Us

If you have questions about this Privacy Policy, contact us through:

Email: support@lumoevents.com

Phone: +233256121774

Frequently Asked Questions

Find answers to common questions about Lumo Events

How do I create an event on Lumo Events?
Sign up for an organizer account, access your dashboard, and create your event. You can set up tickets, voting, donation campaigns, nomination forms, application forms, event images, pricing, and payment options.
Can I sell tickets online?
Yes. Lumo Events allows organizers to create ticket types, set prices, manage ticket limits, receive payments, and issue digital tickets to buyers.
Does the platform support voting events?
Yes. You can create voting contests, add nominees or contestants, set the amount per vote, receive secure payments, and monitor votes in real time.
Can I run donation campaigns?
Yes. You can create fundraising and donation campaigns, set a target amount, accept donations, and track all donation transactions from your dashboard.
What payment methods are supported?
The platform supports secure digital payments including card payments and mobile money options depending on the available payment gateways configured on the system.
Can users access services through USSD?
Yes. Lumo Events supports USSD access for ticket purchases, voting, donations, and form payments where USSD services are enabled.
How do attendees receive their tickets?
After a successful ticket payment, attendees receive their ticket details and seat or access code based on the event setup.
Can I create application or nomination forms?
Yes. Organizers can publish application forms, nomination forms, paid forms, free forms, and custom form structures for different event needs.
How can I contact customer support?
You can contact support through the contact page, by email at support@lumoevents.com, or by phone at +233256121774 during business hours.
Is my payment information safe?
Payments are processed through secure payment gateways. Lumo Events stores transaction references and payment status records for verification, reporting, and customer support.